Privacy Policy

1. Data Controller

Integrai Technologies LLC (hereinafter "the Company"), a limited liability company organized under the laws of the United States, with its principal place of business in Hot Springs, Arkansas, United States, and operations in Ciudad de México, Mexico, is responsible for the processing of your personal data. We apply the standards of Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) to that processing. For any matter related to this Privacy Notice, you may contact us at:

• Website: integrai.com.mx
• Email: privacy@integrai.com.mx

2. Personal Data We Collect

3. Purposes of Processing

If you do not wish your data to be processed for secondary purposes, you may email us at privacy@integrai.com.mx at any time.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. The cookies we use include:

Analytics and scheduling cookies load only after you accept them in our cookie banner. Visitors in the EU, EEA, United Kingdom and Switzerland are asked before anything non-essential is placed; elsewhere you may withdraw consent at any time. You can change or withdraw your choice whenever you like via the “Cookie settings” link in the site footer, and you may additionally disable cookies from your browser settings, use your browser's Do Not Track or tracking-protection features, or install Google's opt-out browser add-on. Please note that disabling certain cookies may affect site functionality.

5. Third-Party Services on This Site

We use a small number of third-party services to operate this website and to talk to you. Each receives only the data its function requires, processes it under its own privacy policy, and is not permitted to use it for unrelated purposes:

These providers are located in the United States and operate under their own terms and privacy policies. We recommend reviewing them if you have questions about their practices.

6. Transfer of Personal Data

Your personal data will not be sold, assigned, or transferred to third parties without your consent, except in the following cases permitted by the LFPDPPP:

• Transfers to the service providers listed above, and to others who assist us, who are required to maintain the same confidentiality.
• When required by a competent authority or legal mandate.
• To protect the rights or legitimate interests of the Company.

7. International Transfers and Data Location

The Company is established in the United States and the services described above are provided from the United States. As a result, personal data collected through this site is stored and processed outside Mexico, primarily in the United States.

• These transfers are made under the cases permitted by the LFPDPPP and, where applicable, on the basis of your consent to this Privacy Notice.
• We require recipients to assume confidentiality and security obligations equivalent to those set out here.
• By submitting your data through this site, booking a meeting, or messaging us, you acknowledge that your data will be processed in the United States.
• Customers whose operations require data to remain in Mexico should tell us at the start of the engagement; see our Data Handling page for how operational data residency is agreed.

8. ARCO Rights

In accordance with the LFPDPPP, you have the right to:

• Access — Know what personal data we hold about you.
• Rectification — Request the correction of inaccurate or incomplete data.
• Cancellation — Request the deletion of your data when you consider it unnecessary.
• Opposition — Object to the processing of your data for specific purposes.

We will respond to your request within a maximum of 20 business days, as established by law.

9. Revocation of Consent

You may revoke at any time the consent you have given for the processing of your personal data, provided it does not imply a legal or contractual obligation. To do so, send your request to privacy@integrai.com.mx.

10. Data Security

The Company implements reasonable technical, administrative, and physical measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. The specific measures we apply — encryption, access control, monitoring, and incident response — are described on our Trust & Security page.

11. Data Retention

Your personal data will be retained only for the time necessary to fulfill the purposes described in this Notice or while an active contractual relationship exists, unless the law requires a longer retention period. Analytics data is retained according to the retention window configured in Google Analytics, and scheduling records are retained for the life of the relationship or until you ask us to delete them.

12. Website Data vs. Customer Data

This Notice covers the personal data we collect about you through this website and our contact channels. It does not cover the operational data inside a customer's own systems that an AI employee works with — invoices, tickets, records, and the personal data they contain. For that, the customer is the data controller and we act as processor under the terms of their agreement:

• Operational data, retention, and sub-processors: Data Handling
• Security controls and audit logging: Trust & Security
• Contractual terms: Terms of Service

13. Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time. Any modifications will be published on this page with the corresponding update date. We recommend reviewing it periodically.

14. Contact and Competent Authority

For any inquiry, complaint, or claim related to the processing of your personal data:

• Email: privacy@integrai.com.mx
• Website: integrai.com.mx

If you believe your request was not satisfactorily addressed, you may contact the authority competent in matters of personal data protection in Mexico, which now exercises the functions previously held by the National Institute of Transparency, Access to Information and Personal Data Protection (INAI).