Maya
“Luis's CPR certificate expires in 28 days. I've told him, told his supervisor, and put the renewal on the calendar.”
Every employee question with a policy answer should get that answer the same day.
She picks it up when somebody asks or a document falls due, and lets go when the answer is in their hands and the file is complete. Throughout, she works from your policies rather than a general handbook, and she is measured on what she escalates as much as on what she resolves. Decisions about people stay human. What changes is that your HR team spends its week on those and nothing else.
The employee file audit, exactly as Maya filed it.
Every line carries the check that produced it, and anything held stays visible with its reason attached. Structure and logic from a live deployment; values changed.
ConsoleFileEditViewWindowTue 24 Jun 15:38«No tengo comprobante de domicilio a mi nombre, vivo con mi mamá. ¿Sirve el recibo de luz de ella?»
Your policy accepts a utility bill in a relative’s name with a signed letter, so Maya says yes, sends the letter template and keeps the file open until it arrives. She does not invent an exception your policy doesn’t contain.
What Maya does.
Every capability trained on your policies, your contract templates and your training matrix — not a default template.
Answers employees at any hour
Benefits, holiday balances, policies and procedures — answered at 6am on a Sunday, from your handbook rather than a general one.
Drafts the document from your template
Contracts, offer letters and HR paperwork generated from your own templates, ready for a signature that stays human.
Walks a new hire through week one
Onboarding personalised by role and site, so nobody spends their first Monday looking for the right form.
Explains the benefits nobody reads
Enrolment windows, coverage and what changes when a family situation does, in plain language.
Keeps the files audit-ready
Watches every employee file for what’s missing and asks the employee for it before an inspector does.
Tracks every certification to expiry
Alerts at 90, 60 and 30 days, to the employee and their supervisor, and books the renewal.
She doesn’t arrive knowing your operation. She is taught it, on your records, before she touches anything live.
Four stages. You see her calls next to your team’s before anything is delegated.
Diagnostic
Someone from our forward-deployment team works your HR inbox by hand for two weeks — the real questions, in the real proportions.
Your policies, ingested
The handbook, the contract templates, and the exceptions your HR lead grants in practice but never wrote down. Permissions scoped per system in the same pass.
Shadow mode
A year of closed tickets, answering nothing. You compare her answers to the ones your team gave, and the gaps go back into the policy FAQ.
Live
She answers, drafts and flags. Offers, salaries, promotions and exits stay with your HR lead.
No new platform. She works inside what your team already opens every morning.
Employees ask on WhatsApp because that is where they already are. Nobody installs a portal to find out how much holiday they have left.
Connected on the systems you already run
Where employees reach her
Where Maya is already deployed
What she can reach, what she can’t, and what happens when she is wrong.
Every permission is set by you, per system, and visible on the trust page. Maya reads employee files and changes almost nothing in them.
If your handbook doesn’t answer it, she says she doesn’t know rather than improvising a policy that doesn’t exist.
Within 60 seconds to the HR owner for that site, with the full thread and the file attached, and the employee told who is coming.
She’s wrong on about 2% of answers — usually an edge case the handbook never covered. Your HR lead corrects it in the thread, the correction enters the audit log, and the gap is written into the policy FAQ.
Maya cannot approve leave beyond policy, change pay, hire, promote or terminate. Those stay with your HR lead.
The workload, redistributed.
What an HR team of two was carrying alone across 640 employees, and what it looks like after Maya has been through shadow mode and gone live.
Onboarding that starts on day one
Over twenty new hires a month. Maya guides each one through a personalised first fortnight, cutting time to productivity by three fifths.
Fifty questions a week, answered in seconds
Holiday balances, policies and document requests handled on WhatsApp without reaching the HR inbox at all.
No certification expires unnoticed
Hundreds of clinical certifications monitored, with alerts at 90, 60 and 30 days to both the employee and their supervisor.
Reads every piece of field evidence against the checklist your compliance team wrote, and flags what doesn't add up before the auditor does.
Their page →
Reconciles invoices against orders and receipts under your tax rules, and stops the payment before it leaves.
Their page →
Tracks stock against the ERP in real time and answers counter staff by voice or code, in the aisle.
Their page →
Takes first contact on WhatsApp and web, schedules, resolves, and escalates the moment a human is needed.
Their page →
Produces product imagery, writes the copy, builds the campaign and posts it on the channels you approve.
Their page →Put Maya on your HR inbox.
Two weeks of diagnostic on your real employee files, with our forward-deployment team on site.