Terms of Service

1. Acceptance

By accessing integrai.com.mx or using any IntegrAI service, you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it. If you do not accept these Terms, do not use the site or the services.

2. Definitions

• "IntegrAI", "we", "us" — Integrai Technologies LLC, a limited liability company organized under the laws of the United States, and its affiliates.
• "Services" — the design, implementation, operation, and support of AI employees and related consulting work.
• "AI employee" — a configured software agent that performs defined tasks within your systems under the scope you approve.
• "Customer Data" — the data you provide or make accessible to us, and the outputs generated from it.
• "Agreement" — a signed services agreement, order form, or statement of work between you and IntegrAI.

3. The website

The content of this website is provided for general information. It does not constitute an offer, a quotation, or professional advice, and it may change without notice. You may not use the site to attempt unauthorized access, interfere with its operation, scrape it at a volume that degrades service for others, or misrepresent your identity.

4. Services and order of precedence

Services are provided under an Agreement that sets out scope, deliverables, timelines, fees, service levels, and data terms for your engagement. Where an Agreement conflicts with these Terms, the Agreement governs for that engagement. These Terms continue to govern use of the website in all cases.

5. Fees and payment

• Fees, currency, and billing frequency are those stated in your Agreement.
• Unless stated otherwise, invoices are payable within 30 days of issue.
• Fees are exclusive of VAT and any other applicable taxes or withholdings.
• We may suspend Services on written notice if undisputed invoices remain unpaid past their due date.

6. Your responsibilities

• Provide accurate information and timely access to the systems and people the engagement requires.
• Issue and manage the credentials an AI employee uses, at the narrowest scope that lets the process run.
• Designate the people responsible for reviewing and approving actions that require human approval.
• Ensure you have the legal right to make Customer Data available to us for the agreed purposes, including any consents or privacy notices required of you.
• Review outputs before relying on them for decisions with legal, financial, or safety consequences.

7. Acceptable use

You may not use the Services to:

• Break any applicable law or regulation, or infringe anyone's rights.
• Process data you are not authorized to process.
• Generate content intended to deceive, defraud, harass, or discriminate unlawfully.
• Make automated decisions about individuals that the law requires be made by a person.
• Attempt to reverse engineer, resell, or provide third-party access to the Services outside the terms of your Agreement.

8. How AI output works, and its limits

AI employees are built on probabilistic models. They are designed to be scoped, supervised, and auditable, but they are not infallible.

• Output may contain errors, and identical inputs may not produce identical output.
• Actions with material consequences are configured to require human approval; you decide where those thresholds sit.
• Output is not legal, tax, accounting, medical, or other professional advice, and does not replace the professional judgment or licensed review your industry requires.
• You remain responsible for decisions made and actions taken in your systems, including those an AI employee proposes and your team approves.

9. Intellectual property

• IntegrAI retains ownership of its platform, methods, tooling, software, and any pre-existing or generally applicable materials, including improvements to them.
• You retain ownership of Customer Data and of the outputs generated for you from it.
• Deliverables specifically created for you are licensed or assigned as set out in your Agreement.
• Neither party may use the other's name or marks publicly without prior written consent, except as permitted in the Agreement.

10. Confidentiality

Each party will keep the other's confidential information in confidence, use it only to perform or receive the Services, protect it with at least reasonable care, and limit access to personnel who need it. These obligations survive termination and do not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or is required to be disclosed by law — in which case the disclosing party is notified where legally permitted.

11. Data protection

Our processing of personal data is described in our Privacy Policy and our Data Handling page, and is governed for customers by the data terms in the Agreement. We process Customer Data on your documented instructions, apply the security measures described on our Trust & Security page, and do not use Customer Data to train foundation models.

12. Third-party services

The Services connect to systems and providers you or we select — cloud platforms, model providers, ERPs, messaging platforms. Those services are governed by their own terms, and we are not responsible for their availability, changes, or acts and omissions beyond our reasonable control. Where a provider's change materially affects the Services, we will tell you and work with you on an alternative.

13. Warranties and disclaimers

We warrant that the Services will be performed with reasonable skill and care by suitably qualified personnel. Except as expressly stated here or in your Agreement, and to the maximum extent permitted by law, the Services and the website are provided without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or that output will be error-free.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data, arising out of or related to the Services. Each party's total aggregate liability arising out of or related to the Services is limited to the fees paid or payable by you to IntegrAI under the applicable Agreement in the twelve months preceding the event giving rise to the claim. Nothing here limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot be limited by law.

15. Indemnification

You will defend and hold us harmless against third-party claims arising from Customer Data you had no right to provide, or from your use of the Services in breach of these Terms or applicable law. We will defend and hold you harmless against third-party claims that the Services, as provided by us and used as permitted, infringe that third party's intellectual property rights.

16. Term, suspension and termination

• Engagements run for the term stated in the Agreement.
• Either party may terminate for material breach that is not cured within 30 days of written notice.
• We may suspend Services immediately where continued operation poses a security risk, breaches the law, or where undisputed fees remain unpaid after notice.
• On termination, we stop processing Customer Data, and return or delete it in line with our Data Handling page and your Agreement.
• Provisions that by their nature should survive — confidentiality, intellectual property, liability, governing law — survive termination.

17. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural events, war, civil unrest, labor action, failures of public infrastructure or telecommunications, or outages of third-party platforms, provided it notifies the other party and works to resume performance.

18. Changes to these Terms

We may update these Terms. The version published on this page, with its update date, is the one in force for use of the website. For active customers, changes that materially affect an engagement are communicated directly and do not alter a signed Agreement without agreement in writing.

19. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. The parties submit to the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of present or future domicile, unless a signed Agreement specifies otherwise. Before litigating, the parties will attempt in good faith to resolve any dispute through discussion between their designated representatives.

20. General

• If any provision is held unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver of it.
• You may not assign your rights or obligations without our prior written consent, except to a successor of your business.
• Nothing here creates a partnership, joint venture, or employment relationship between the parties.
• These Terms, together with the Agreement, Privacy Policy, and Data Handling page, are the entire agreement between us on this subject.

21. Contact

For questions about these Terms, contracts, or an existing engagement:

• Email: contact@integrai.com.mx
• Website: integrai.com.mx