Alex
“This one needs Karla in billing. I've attached the four messages and told the customer she's coming.”
Every customer who writes should know within seconds that somebody has read it.
He takes it from the moment a message arrives to the moment the question is answered or somebody named is holding it. Throughout he works from your resolution protocols rather than a generic script, and he is measured on what he hands over as much as on what he closes. Anything touching money or an exception stays human. What changes is that nobody is left waiting to find out whether they were heard.
The conversation handoff, exactly as Alex filed it.
Every line carries the check that produced it, and anything held stays visible with its reason attached. Structure and logic from a live deployment; values changed.
ConsoleFileEditViewWindowTue 24 Jun 15:38«Ya van tres veces que me cobran el mismo pedido y nadie me contesta. Quiero hablar con una persona.»
He confirms the three charges are real, tells the customer a person is coming and by when, and then stops. Issuing the refund is outside his protocol, so the thread goes to Karla with the charge history attached — not a promise he can’t keep.
What Alex does.
Every capability trained on your knowledge base, your resolution protocols and your brand voice — not a default template.
Answers on every channel at once
WhatsApp, web chat, Instagram and Facebook, with the same answer and the same tone on all of them.
Books, moves and confirms appointments
Straight into your calendar, with the reminder scheduled and the reschedule handled without a phone call.
Resolves what your protocol covers
Returns, order status and the common complaints, using the resolutions your team already approved.
Answers the questions before the sale
Products, pricing, hours and policies, from your knowledge base rather than a guess.
Knows when to bring in a person
Recognises the conversation that needs judgement and hands it over with full context, rather than looping.
Reports what customers keep asking
Captures satisfaction and surfaces the recurring question that should have been a policy change.
He doesn’t arrive knowing your operation. He is taught it, on your records, before he touches anything live.
Four stages. You see his calls next to your team’s before anything is delegated.
Diagnostic
Someone from our forward-deployment team works your inbox by hand for two weeks — the real volume, the real tone, the requests your protocols don’t cover.
Your protocols, ingested
The knowledge base, the refund and rescheduling rules, and the voice your brand actually uses rather than the one in the guidelines. Permissions scoped per system in the same pass.
Shadow mode
He reads a quarter of closed conversations and drafts replies nobody sends. You compare them to what your agents said, and the differences tune the protocols.
Live
He answers and books. Refunds, credits, price changes and anything outside protocol stay with your team.
No new platform. He works inside what your team already opens every morning.
Customers write where they already are — WhatsApp, Instagram, the web chat. Alex is on all of them with the same answer, in the language they used.
Connected on the systems you already run
Everything that arrives as a message
Where Alex is already deployed
What he can reach, what he can’t, and what happens when he is wrong.
Every permission is set by you, per system, and visible on the trust page. Alex talks to your customers and cannot move their money.
He stops rather than improvising, and tells the customer so in plain language — including when a person will reach them.
Within 60 seconds to the agent who owns that queue, with the full thread and the order history attached.
He misreads about 3% of conversations — usually an unusual request phrased like a common one. The customer is handed to a person, the misread is logged, and the protocol is updated.
Alex cannot issue a refund, change a price or commit to anything outside your protocols. Those stay with your team.
The workload, redistributed.
What a six-person call centre was carrying alone, and what it looks like after Alex has been through shadow mode and gone live.
First contact without a call centre
Every message answered within seconds, with 85% of rescheduling and routine questions closed without an agent touching them.
Orders and returns, handled overnight
Order status, returns and product questions resolved on WhatsApp and web chat at the hours customers actually write.
Support and reconciliation in tandem
Alex handles customers while Memo matches the bank movements: two fewer administrative hires and a team that isn’t underwater.
Reads every piece of field evidence against the checklist your compliance team wrote, and flags what doesn't add up before the auditor does.
Their page →
Reconciles invoices against orders and receipts under your tax rules, and stops the payment before it leaves.
Their page →
Answers employee questions, assembles employment documents, and keeps onboarding moving without an HR ticket queue.
Their page →
Tracks stock against the ERP in real time and answers counter staff by voice or code, in the aisle.
Their page →
Produces product imagery, writes the copy, builds the campaign and posts it on the channels you approve.
Their page →Put Alex on your first contact.
Two weeks of diagnostic on your real conversations, with our forward-deployment team on site.