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Alex
Employee · ID 05
AI Employee · Customer Service
Customer Service

Alex

The person your customers are glad to reach.

Alex is the first line your customers actually enjoy reaching: patient, informed, and always available. He books appointments, answers questions, resolves complaints — and knows exactly when to bring in a human.

See Alex at work
100%
first-contact coverage
every message, every channel
80%
resolved without humans
escalates only when needed
< 4s
response time
vs. 90 min industry average
+35%
appointment attendance
automatic reminders and rescheduling
A day with Alex

This is what an hour of work looks like.

Verifications, escalations, and quiet wins happening while your team focuses on what matters. Illustrative sample based on real operations.

A typical hour with AlexExample
09:41
Escalated to human
Complex billing dispute — full context attached
critical
09:42
Booked appointment
Dental cleaning — Apr 25, 10:30 am
done
09:45
Resolved return request
Order #3982 — refund approved per policy
done
09:48
Answered product question
Size guide — web chat visitor
review
09:52
Sent appointment reminders
3 customers — 24-hour notice
done
On an average day
≈ 8,400
conversations handled in 24 hours of operation
3.8s
average response
20%
escalated to humans
4.8/5
customer satisfaction
Average across active deployments, 2025–2026.
Capabilities

What Alex actually does.

Every capability trained on your knowledge base, your resolution protocols, and your brand voice. Your operation, amplified — not a generic template.

01
Multichannel chat
WhatsApp, web chat, and social media — consistent quality everywhere.
02
Appointment booking
Books, reschedules, and confirms, synced with your calendar.
Appointment confirmed · Dental cleaning · Apr 25 10:30 am · reminder scheduled at 24h
03
Complaint resolution
Handles common complaints with your approved resolution protocols.
04
Frequently asked questions
Products, pricing, hours, and policies, answered from your knowledge base.
05
Human escalation
Recognizes when a conversation needs human judgment and hands off with full context.
▲ Escalated to Karla (Billing) — customer #8821, 4-message history attached
06
Satisfaction tracking
Captures feedback and reports trends for continuous improvement.
Sound like what your support team needs?
Reach

Where Alex operates.

Not a separate platform. Alex lives inside the systems your team already uses and works across the markets you serve.

Systems

WhatsApp BusinessWeb chatInstagramFacebookCRMGoogle Calendar

Channels

MessagesVoice notesCallsWeb formsEmail

Industries

HealthcareRetailAutomotiveHospitalityServices
Languages
Spanish · English
Regions
Mexico · US · Latin America
Availability
24 / 7 / 365
Time to launch
Results in weeks · full operation ≈ 3 months
Results

The workload, redistributed.

What your team was carrying alone — and what Alex picks up from day one of operation.

Before
Your team, alone.
Hours of manual work / week168h
Error / miss rate22%
Process coverage35%
With Alex
Your team, amplified.
Hours of manual work / week20h
Error / miss rate3%
Process coverage100%
Absolute scales per metric · deployment average, 2024–2025.
100%
Healthcare / Dental
First contact without a call center
The chain ran a 6-person call center. Alex handles 100% of first contact and automates 85% of rescheduling and questions, escalating only what's necessary.
Dental clinic chain · MX
85%
Retail
Automated rescheduling and questions
Alex resolves orders, returns, and product questions on WhatsApp and web without human intervention.
Omnichannel retailer · MX
2 employees
Automotive
Support and reconciliation in tandem
Alex handles customers while Memo matches bank movements: 40% less reconciliation time and an admin team that isn't overwhelmed.
Automotive group · MX
No commitment · Just clarity

Ready to work with Alex?

Start with a 2-week operational diagnosis. We map your bottlenecks, your rules, and your systems — and show you exactly how Alex fits. First results in weeks; full operation in ≈ 3 months.

Chat on WhatsApp
No commitment · 2-week diagnosis · Clear proposal