The order shipped. The customer asked three times where it was.
Online stores, marketplaces, DTC brands and the shop floors behind them. Orders arrive from four channels, returns arrive from all of them, and the invoice has to be stamped correctly every single time.
Orders, returns and invoices that have to be exactly right.
Winning the order was the expensive part. What loses the customer is the message nobody answered, the return decided one way online and another at the counter, the invoice stamped on a number nobody validated. Our core employees answer on every channel in seconds, resolve what your protocols already cover, and hand the rest to a named person with the full history attached — never a promise they aren’t authorised to keep.
What arrives, and how
Messages, voice notes and forms across WhatsApp, Instagram, marketplaces, web chat and the counter.
What we do with it
Resolve inside protocol so a return is decided the same way online and in store, check every invoice before it is stamped, and escalate with the whole thread rather than a summary.
What never leaves your people
Issuing a refund, stamping an invoice, publishing without approval.
The pre-publish brand check, exactly as Sam filed it.
Every line carries the check that produced it, and anything held stays visible with its reason attached. Structure and logic from a live deployment; values changed.
ConsoleFileEditViewWindowTue 24 Jun 15:38«¿Podemos poner "el precio más bajo en línea"? Es lo que trae la competencia.»
The claim isn’t in your approved manual and it is the kind of line a regulator reads literally, so Sam holds the caption and proposes two approved alternatives. Twelve images ship the same morning; the one sentence that needed a decision waits for a person.
Inside Shopify, your POS and your marketplaces — not beside them.
Customers keep writing where they already write, and the counter keeps selling the way it sells. Orders keep flowing where they already flow. What changes is that every message gets an answer in seconds and every invoice is checked before it is stamped.
Connected on the systems you already run
Built against the rules you’re audited on
Your checklist is the source of truth, not ours. When a rule moves and the checklist doesn’t, your compliance lead gets told.
Four of our core employees, specialized on your store and your shop floor.
Each one arrives generic and is taught your sites, your rules and your checklist over roughly three months. Scope and permissions are set per system, by you.
First contact on every channel — order status, returns and the routine question, answered the same way online and in store, with anything outside protocol handed to a person with full context.
Their page →
The content calendar actually happening — product imagery, captions and the campaign, drafted to your manual and published only after approval.
Their page →
Every invoice validated against the SAT record before stamping, marketplace settlements reconciled, and refunds matched to orders.
Their page →
Live stock across your warehouse, your branches and your 3PL, so an item isn’t sold twice, promised from a shelf that’s empty, or hidden while it’s in transit.
Their page →Most of it happens when your team is asleep.
One Tuesday from a live deployment, reconstructed from the audit log. Times are local.
Alex answers 34 overnight messages — order status, sizing and two return requests.
Atlas flags an item oversold between the warehouse and the 3PL before it ships twice.
Alex confirms a triple charge, tells the customer a person is coming, and escalates.
Memo holds an invoice whose RFC doesn’t match the SAT record before it is stamped.
Sam delivers six catalogue images and three captions for approval, on brand.
Alex handles the evening rush without a queue forming.
An estimate you can check, not a quote.
Every assumption is written underneath. If one of them is wrong for your operation, the number is wrong — tell us and we’ll run it on your real volumes during the diagnostic.
How many customer interactions does the business handle in a month, online and in store?
Tell us where the
work piles up.
Send us the process that keeps your team late and we'll come back with a concrete read on what an AI employee would take off their hands — not a generic deck.
- A real person reads every message. No chatbot, no ticket queue.
- We reply within one business day, in Spanish or English.
- The first conversation is a 30-minute operational diagnosis. No commitment.
An omnichannel retailer, four sales channels and eleven stores.
Company name withheld under NDA. Numbers verified by their own internal audit six months after go-live.
Two agents worked a queue that never emptied, and the answer depended on who replied — a return approved online could be refused at the counter. Invoicing errors were found by customers, and content stopped whenever the queue got busy.
Alex answers everything in seconds and applies the same return policy on every channel; Memo validates every invoice before stamping; Atlas keeps branch and warehouse stock on one number; Sam keeps the calendar moving. The queue empties every day.
Two weeks in your queue, on your real orders.
Someone from our forward-deployment team works your inbox, your counter and your invoicing by hand, maps what is actually costing you repeat customers, and shows you exactly where this fits. No commitment either way.