The room was available. Nobody answered the message.
Hotels, restaurants and venues. Bookings arrive at midnight in two languages, food-safety records are kept in a notebook, and the review that decides next month is written before anyone replies.
Enquiries, records and reviews that arrive out of hours.
The property loses money in the hours nobody is rostered for. A booking enquiry arrives at midnight in a language your night porter doesn’t read; a fridge temperature is written on paper and typed up two days later, or never. Our core employees answer guests in seconds and read the compliance log as it is recorded, holding any excursion until a chef explains it. Comping, signing and deciding stay with your managers.
What arrives, and how
Guest messages in any language, photographed kitchen logs, supplier delivery notes.
What we do with it
Reply within seconds, keep the record complete as it happens, and hold what needs an explanation attached to it.
What never leaves your people
Comping a bill, signing a food-safety record, resolving a complaint outside protocol.
A pre-service stock check, exactly as Atlas filed it.
Every line carries the check that produced it, and anything held stays visible with its reason attached. Structure and logic from a live deployment; values changed.
ConsoleFileEditViewWindowTue 24 Jun 15:38«Oye Atlas, ¿alcanzamos con la ginebra para el evento del sábado o pido?»
He answers in the language the voice note came in: fourteen bottles, about two nights at last weekend’s rate, and a draft order for forty-eight raised for the manager to release. He does not correct the six-portion ribeye variance himself — that goes to the chef for a count.
Inside your PMS and your booking systems — not beside them.
Guests keep writing where they already write. The kitchen keeps sending a photograph of the log. What changes is that the reply is instant and the record is complete.
Connected on the systems you already run
Built against the rules you’re audited on
Your checklist is the source of truth, not ours. When a rule moves and the checklist doesn’t, your compliance lead gets told.
Four of our core employees, specialized on your property.
Each one arrives generic and is taught your sites, your rules and your checklist over roughly three months. Scope and permissions are set per system, by you.
Answers every enquiry in the guest’s language within seconds, books and reschedules, and escalates the complaint that needs a manager.
Their page →
Food-safety and compliance records read as they arrive, with excursions held for a signature rather than passed through.
Their page →
The content calendar actually happening — posts, stories and the review replies your team never gets to.
Their page →
Bar, kitchen and linen stock counted against tonight’s covers, with the reorder raised as a draft before service.
Their page →Most of it happens after the manager has gone home.
One Tuesday from a live deployment, reconstructed from the audit log. Times are local.
Alex answers a booking enquiry in English and holds a room, at the hour it was asked.
Sara files the opening temperature checks — 24 readings, all within limits.
Sam publishes the week’s two approved posts and drafts three replies to new reviews.
Sara holds a fridge reading above the limit and attaches the kitchen’s explanation.
Maya flags two handling certifications that expired this week and books the course.
Alex handles four late enquiries and moves two reservations without waking anyone.
An estimate you can check, not a quote.
Every assumption is written underneath. If one of them is wrong for your operation, the number is wrong — tell us and we’ll run it on your real volumes during the diagnostic.
How many guest interactions does the property handle in a month?
Tell us where the
work piles up.
Send us the process that keeps your team late and we'll come back with a concrete read on what an AI employee would take off their hands — not a generic deck.
- A real person reads every message. No chatbot, no ticket queue.
- We reply within one business day, in Spanish or English.
- The first conversation is a 30-minute operational diagnosis. No commitment.
A hotel group, four properties.
Company name withheld under NDA. Numbers verified by their own internal audit six months after go-live.
Enquiries outside office hours went unanswered until the morning, by which time a third had booked elsewhere. Food-safety logs were on paper, and the last inspection produced a finding for a six-week gap nobody could explain.
Alex answers every enquiry in seconds in the guest’s language, and Sara holds any reading that needs an explanation until a chef signs it. Direct enquiries are up two fifths and the paper log is gone.
Two weeks on your property, on your real guest flow.
Someone from our forward-deployment team works your enquiries and your compliance log by hand, maps what is being lost after hours, and shows you exactly where this fits. No commitment either way.